Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the iGTM platform and related services (the “Service”) operated by Infinite GTM Solutions Inc. (“Infinite GTM Solutions”, “iGTM”, “we”, “us”, “our”). By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Definitions

Service:
The iGTM software, platform, and features, including outreach and calling tools.

Outreach:
Any message, sequence, campaign, or communication initiated using the Service.

Calling / Dialing:
Any outbound or inbound call attempt, call, voicemail, recording (if enabled), or call-related activity initiated or received using the Service.

Telecom Laws:
All laws, rules, and regulations applicable to Outreach and Calling, including consent, do-not-call, opt-out, caller ID, calling-time rules, and recording laws (and jurisdictional equivalents).

DNC:
Any do-not-call or suppression list, including national registries, internal suppression lists, and opt-out lists.

Client Data:
Data you provide or import (including contacts, phone numbers, consents, opt-outs, content, and settings) plus logs and results created from your use.

2. The Service

The Service provides tools to create and run Outreach and Calling workflows. You control your lists, targeting, content, calling behavior, and configurations. The Service does not act as the “caller” or “sender” on your behalf.

3. Your Responsibilities

You are responsible for:

the accuracy and legality of your contact lists and Client Data,
obtaining and maintaining required consents (including recording consent where applicable),
honoring opt-outs promptly and maintaining an internal suppression list,
maintaining and applying DNC suppression, and
complying with Telecom Laws, carrier requirements, and platform policies.

4. Account Security and Users

You are responsible for all activity under your account, including actions by your users, contractors, or anyone you allow to access the Service. You must keep credentials secure and notify us promptly of unauthorized access.

5. Calling Compliance and Risk Allocation

You are the caller.
You initiate and control Calling/Dialing and are solely responsible for compliance with Telecom Laws and DNC rules.

Call at your own risk.
Calling involves legal, regulatory, and reputational risk, including carrier labeling/blocking, fines, penalties, and claims. You assume all risk arising from your Calling and Outreach activities using the Service.

No legal advice.
Any guidance, templates, or best practices we provide are informational only and not legal advice or a compliance determination.

Prohibited use.
You must not use the Service to:

call numbers on DNC lists where prohibited,
use automated calling/robocalling without required consent,
spoof caller ID or misrepresent identity,
harass, threaten, deceive, or violate applicable policies,
generate spam or abnormal complaint rates.

Monitoring and enforcement.
We may review usage signals (for example complaint rates, carrier feedback, spam labeling, abnormal traffic) to protect the Service. If we detect or reasonably suspect non-compliant, abusive, or harmful use, we may suspend or terminate immediately. You agree to provide reasonable information we request to investigate complaints or compliance issues (for example consent evidence and suppression records).

6. Data and Privacy

You retain ownership of Client Data. You grant us a limited license to host, process, and transmit Client Data to provide the Service. We may use anonymized and aggregated data to operate, secure, and improve the Service.

7. Intellectual Property

We (and our licensors) own the Service and all underlying technology. You may not copy, reverse-engineer, resell, or repurpose the Service except as permitted by law. If you provide feedback, you grant us the right to use it without restriction or attribution.

8. Disclaimers

The Service is provided “as is” and “as available.” We do not guarantee specific outcomes (including deliverability, connect rates, replies, meetings, revenue) and do not warrant that your use will be compliant with Telecom Laws or avoid complaints, carrier enforcement, or penalties. We are not responsible for carrier filtering, throttling, spam labeling, number reputation, blacklisting, or third-party enforcement decisions.

9. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, lost revenue, reputational harm, or regulatory penalties).
Our total liability for any claim is limited to the fees you paid to us in the twelve (12) months before the event giving rise to the claim.

10. Indemnification

You will defend, indemnify, and hold harmless Infinite GTM Solutions and its directors, officers, employees, and agents from claims, investigations, demands, damages, penalties, fines, and expenses (including reasonable legal fees) arising from or related to:
(a) your Outreach and Calling activities, including Telecom Laws and DNC compliance,
(b) your Client Data, lists, consents, opt-outs, and suppression processes,
(c) allegations of spam, unlawful outreach, deception, harassment, or caller ID misuse, or
(d) your breach of these Terms.

11. Plans, Billing, and Taxes

Pricing, plan features, and payment terms are presented at checkout, in your order form, or in an applicable schedule. Subscriptions auto-renew unless cancelled per your plan. You are responsible for applicable taxes. We may change pricing for renewal or future terms with at least 30 days’ notice. Fees are non-refundable except where required by law.

12. Suspension and Termination

We may suspend or restrict access immediately if we believe or reasonably suspect: non-payment, policy violations, spam/unlawful outreach, abnormal complaint rates, carrier enforcement signals, security risks, or use that harms the Service, carriers, vendors, or other customers. We may terminate for material breach or repeated complaints. Upon termination, your right to use the Service ends and outstanding fees remain payable.

13. Third-Party Services

The Service may integrate with or rely on third parties (for example CRMs, telecom providers, email providers). We are not responsible for third-party outages, policy enforcement, or changes. Third-party terms apply independently.

14. Changes to Terms

We may update these Terms from time to time. The “Last updated” date will change. Continued use of the Service after updates means you accept the updated Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of British Columbia, Canada. Disputes will be resolved by binding arbitration in British Columbia and class actions are waived, to the extent permitted by law. You may opt out of arbitration by emailing info@igtm.ai within 30 days of first accepting these Terms.

16. Use of Generated Content and Marketing Reference

You grant us a license to use non-confidential campaign materials and anonymized, aggregated data for marketing, training, analytics, and performance improvement. We may reference your company name and logo as a customer unless you opt out in writing to info@igtm.ai.

17. Data Return Upon Termination

Upon written request within 30 days after termination, we will provide a reasonable export of available campaign data. After 30 days, we may delete data in accordance with our retention practices.

18. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including outages, carrier failures, cyberattacks, natural disasters, and governmental actions.

19. Miscellaneous

These Terms (and any order form or plan details you accept) are the entire agreement regarding the Service and replace prior discussions on the subject. If any provision is unenforceable, the remaining provisions remain in effect. Notices must be sent to info@igtm.ai.

20. Contact

Questions about these Terms: info@igtm.ai

Last updated: February 20th, 2026